Troubleshooting Checklist

The following questions should be considered when troubleshooting.

• Is the Workflow server running?
• Is the Workflow subscriber running?
• Has the Workflow server been properly configured?
• Has the Workflow subscriber been properly configured?
• Have you checked the events, starting rules, and conditions displayed in the Workflow subscriber trace log?
• Is your Workflow license valid and in the correct location?
• Do you have the sufficient permissions and access rights to perform the actions in question?
• Have you reviewed the errors that Workflow has reported?
• Did you recently move the Workflow database or Laserfiche repository?

Specific Problems

• My workflow fails to start
• My workflow fails to finish
• I have a runaway workflow
• Conflicting starting rules
• I want tasks to retry if they encounter an error
• I encountered an error connecting to the Workflow server

Designing Workflows for High Volume Systems

Tip: If you're still encountering problems and need to contact Laserfiche Support, see this page for a list of data you should collect.